Our Client came up with a simple and specific requirement of having a SharePoint Booking System. Our client is into the hotel industry, so they have multiple bookings which they must record. Bookings are done in two categories which are advance or walk-in. Our software-assisted user to keep a track of records for advance booking, rooms available, daily check-in/out. Our software also provided a report for the same.
Being in the hospitality industry, our client had a huge amount of booking advance and walk-ins as well. To keep a track of records on a daily basis for all the advance and walk-in bookings, cancellation of the bookings, availability of the rooms and their maintenance, etc. where a few of their concerns. Also, able to have reports on the basis of the booking records.
It was quite simple for our clients as they were clear about their requirements. So, we gave them a booking management system. Our solution helped them to keep a trail of bookings which are done in advance and walk-ins also the cancellation of the bookings, which benefited them in monitoring the availability of rooms on a real-time basis. They had a status update of the rooms which was to keep a track of rooms in case of multiple users. Along with that our solution to booking management also gave them reports for the same.
Key Features of Room Booking Management System are:
- Room Categorisation ( Standard / Deluxe / Suite )
- Room Occupancy Management ( Single / Dual / Family )
- Create Reservations for Rooms, Apartments, Studios, Halls, etc.
- Book multiple rooms in each reservation
- Define check-in and check-out times
- Select from the list of rooms available
- Live View of Reservations
- Live View of Capacity
- Live calendar View of Allocated Rooms and Capacity
- Customer Quick Search
- Define standard or seasonal room rates
- Automatic bill calculations
- Flexibility to add charges viz laundry/towels etc.
- Track deposits and customer payments
- Print Confirmations and Receipts
- Track Agent Commission Accounts and Payments
- Automatic tax calculation
- View Customer overdue amounts
Our client’s clear and specific requirement helped us in providing, Booking Management System. AscenWork’s SharePoint Booking Management System supported our client in monitoring all types of bookings with status which had aided them to supervise the availability of the rooms and track of check-in and check-out on a real-time basis. Software also created a report as per their requirements. The dashboard of every user gave them all the information needed for monitoring.
AT A GLANCE
What they wanted to do-
- Streamlined processes
- Automate Manual Reservation Process
- Automated Room Registration to Invoice Creation
- Live Tracking of room occupancy
- End to End Process Automation
What they did –
- Standardized on SharePoint based Customized Application Development
- Used end to end application development by AscenWork Technologies
- Collaborated on various processes through the application.
What they accomplished –
- Drastic reduction in Humar errors
- Improved compliance
- Automated End to End Business Processing
- Better Customer Satisfaction
- Email Alerts and Notifications