Copilot Studio agent development for questions and requests
We build, test and launch agents for HR, IT, policies and customer questions. They answer from your content, start requests, and pass people to your team when they cannot help.
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What we build
What an agent project can include
We scope it to the use case. One focused agent is often a good first step.
Knowledge agents
Answer questions from your policies, manuals and FAQs, with a link to the source.
Request agents
Start a leave request, IT ticket or purchase request through a conversation.
Teams and web
Agents in Microsoft Teams, or on your website for customers and partners.
Actions and data
Power Automate flows and connectors so the agent can look up and update records.
Hand-off to people
A clear route to your team when the agent cannot help.
Content preparation
Tidying the documents the agent answers from, so answers are current and clear.
Quality
Tested before people use it
We treat an agent like any other system: it is tested, measured and improved.
- Test with real questionsWe collect the questions your people ask and test the agent against them.
- Set limitsWe decide what the agent should not answer, and how it says so.
- Check permissionsWe confirm people see answers only from content they may access.
- Review after launchWe look at questions the agent could not answer and improve it.
How it works
How an agent project runs
Choose the use case
We pick one focused use case and agree what a good answer looks like.
Prepare content
We gather and tidy the sources the agent will answer from.
Build and test
We build the agent and test it with real questions.
Launch and improve
Launch to a pilot group, learn from real use, then widen.
Scope
What an agent should answer, and what it should not
A useful agent knows its limits. We write down what it may answer, which sources it may use and when it must hand over to a person.
Allowed topics
The questions it is built for, in your words.
Approved sources
Only the documents and systems you name.
Hand-over
When and how it passes the person to your team.
Actions
Anything it can start, such as a request, and who approves it.
Testing
A list of real questions run before release and after each change.
Review
Unanswered questions reviewed regularly to improve it.
Copilot Studio agent questions
How long does it take to build an agent?
A focused agent is usually quicker than a full application, but it depends on the content and the actions it needs. We give a range after the first call.
Can the agent work in Microsoft Teams?
Yes. Agents can run in Teams, and also on websites and other channels.
Who maintains the agent?
You can own it, or we can maintain it under a support plan. Either way we hand over notes and training.
Is our data safe?
The agent runs in your Microsoft environment and respects the permissions people already have. We check access and sharing before launch.
How do we get a price?
Book a free consultation. After a short scoping call we send a proposal with one price for the core scope, separate prices for optional add-ons, and the assumptions written down.
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